KandrexRefund Policy
Last Updated: July 2026
1. General Policy
Subscription payments are generally non-refundable once the service has been provisioned. This includes the assignment of a phone number, activation of calling and SMS capabilities, and activation of Kandrex-to-Kandrex for a given user.
2. Duplicate Charges
If you are charged multiple times for the same purchase due to a technical error, contact us immediately. Duplicate charges will be refunded in full.
3. Service Interruptions
If the Service experiences a significant interruption caused by our platform, you may request a prorated refund for the affected period. Voice calling, SMS/MMS messaging, and phone number services rely on third-party telecommunications providers. We are not responsible for outages, delivery failures, or restrictions caused by external carriers. This includes interruptions affecting internal Kandrex-to-Kandrex communication.
4. Cancellation
You may cancel future renewals — including per-user Kandrex-to-Kandrex seats — at any time before the next billing cycle. Cancellation does not entitle you to a refund for the current billing period. Your service remains active until the end of the paid period.
5. Fraud and Abuse
Refunds will not be issued for accounts suspended due to fraud, spam, abuse, or violations of our Acceptable Use Policy — including routing external traffic through Kandrex-to-Kandrex extensions to avoid applicable charges.
6. Refund Requests
Refund requests are reviewed on a case-by-case basis. To request a refund, email us with your account email and reason for the request. We aim to respond within 48 hours.
7. Chargebacks
If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended pending investigation.
8. Legal Rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws.