Voice compliance & abuse policy

Effective October 8, 2026. This policy forms part of the Kandrex customer terms.

Business identity and caller ID

Provide accurate legal identity, business registration where applicable, contact information and intended calling use. When requested, provide evidence that you own or are authorized to use every outbound caller ID. Approval is a manual review; it is not a regulatory certification.

Prohibited calling

Unlawful telemarketing, deceptive caller-ID spoofing, impersonation, harassment and unauthorized automated or prerecorded calls are prohibited. Customers must obtain legally required consent, honor opt-outs and applicable do-not-call obligations, maintain supporting records and comply with laws applicable to their calls. Approval of an account does not authorize any unlawful call.

Investigations and service restrictions

Kandrex may review call metadata and complaints, request identity and authorization records, preserve evidence, and restrict or suspend service pending investigation. Restrictions may include blocked caller IDs, disabled calling access and restricted automated dialing. Customers must cooperate with lawful traceback and abuse inquiries and provide timely, accurate responses.

Records and privacy

Authorized administrators review investigation records and retained evidence. Case records have a minimum internal retention period of one year from creation and are not automatically deleted at that date. Legal holds and applicable obligations may require longer retention. Access and response actions are logged. Do not send sensitive documents through public contact forms; contact our team for submission instructions.

Report abuse or submit a traceback request

Email contact@kandrex.com with your contact details, called and calling numbers, call time including timezone, and the complaint or request reference. Our team reviews submissions; this is not an emergency service.

Current scope

The private administrator workspace supports manual verification, case management, advisory traffic flags and Kandrex application restrictions. Carrier credential revocation and carrier-side trunk controls require separate operational action. This policy does not claim FCC certification, STIR/SHAKEN implementation or ITG membership.