Source: https://kandrex.com/recording-retention

# Recording storage and retention

 Effective October 12, 2026. Contact contact@kandrex.com for recording support or preservation requests.

## The recording charge

 Optional call recording costs $0.002 per recorded minute, charged in started whole minutes: 61 seconds uses two recording minutes. This fee pays for the recording feature. It is separate from ordinary voice and AI allowances and does not purchase unlimited or lifetime storage.

## 30-day retention and monthly deletion

 Recordings and voicemail audio become eligible for expiration 30 days after recording. On the 1st of each month, Kandrex sends a reminder for recordings scheduled for the monthly cleanup. Deletion begins on the 10th after 09:00 Asia/Karachi, provided notice delivery is confirmed and at least nine days of advance notice have elapsed. Eligibility is not an immediate deletion date; the monthly schedule, delivery confirmation, legal holds and unresolved cleanup errors can extend storage.

## Download anything you need to keep

 The customer Recordings page shows eligibility and planned deletion dates and offers authenticated downloads while files are available. Maintain your own downloaded copy if you need longer access. Once permanently deleted from Kandrex-controlled recording storage and known copies, recordings cannot be recovered by Kandrex. Copies you download yourself are outside Kandrex’s cleanup system.

## Private storage and preservation

 Recording files are held in private object storage. Temporary server files are removed after upload verification and ownership metadata are saved. Cleanup covers tracked provider copies, duplicate objects and object versions. Legal holds and applicable preservation obligations prevent normal deletion; contact support before the deletion date if preservation is required. Held recordings have restricted access and remain subject to appropriate security controls.

## What cleanup preserves

 Recording expiry does not delete customer accounts, contacts, phone numbers, billing records or essential call metadata. Financial and security audit trails are retained independently. Routine diagnostic logs have a separate 90-day retention rule; verified upload staging files are removed after successful processing. Unverified or failed recording uploads are retained for investigation and retry rather than silently discarded.

## Existing recordings and notices

 Existing recordings are indexed and moved into private storage where accessible. Files already older than the retention period still require a new eligible monthly reminder before expiration. Missing, rejected or unconfirmed email delivery blocks deletion. Keep your account email accurate and check your dashboard; an email-delivery confirmation does not establish that you read the message.