Source: https://kandrex.com/acceptable-use

Policy 

# Acceptable Use Policy

 Last Updated: July 2026

## 1. Purpose

 This Acceptable Use Policy outlines prohibited activities when using Kandrex services, including external calling and SMS, and internal Kandrex-to-Kandrex communication. Failure to comply may result in warnings, suspension, termination of your account, or other actions permitted by law.

## 2. Prohibited Activities

### Spam & Robocalling

 Sending unsolicited bulk calls or SMS, robocalling, prerecorded messages without required consent, or any activity that violates telecommunications regulations.

### Fraud & Deception

 Impersonation, phishing, identity theft, account takeover, payment fraud, or any deceptive practices designed to mislead or defraud others.

### Harassment & Abuse

 Threatening, abusive, harassing communications, stalking, or any behavior intended to intimidate or harm others.

### Illegal Activity

 Using the Service to facilitate illegal activity, including scams, money laundering, terrorist financing, or any activity prohibited under applicable law.

### Network Abuse

 Excessive or abnormal usage that negatively impacts platform performance, other customers, or the stability of the Service, including denial-of-service attacks or other abusive automated activity.

### Premium-Rate Fraud

 Calling premium-rate numbers or engaging in traffic pumping schemes to generate unauthorized charges or artificial revenue.

### Caller ID Spoofing

 Falsifying, spoofing, or manipulating caller ID information or intentionally disguising the origin of communications except where permitted by law.

### SMS Abuse

 Sending unsolicited SMS, phishing messages, malware links, deceptive marketing, or any messaging that violates carrier policies, our SMS Opt-In & Opt-Out Policy, or applicable regulations.

### Sanctions & High-Risk Use

 Using the Service to distribute malicious software, engage in child exploitation, evade sanctions, or participate in any activity prohibited under applicable law.

### Misuse of Internal Communication

 Using Kandrex-to-Kandrex extensions to route or disguise external, customer-facing traffic as internal traffic in order to avoid applicable per-minute or per-message charges.

## 3. Third-Party Verification

 Some third-party services may restrict or refuse virtual phone numbers for account verification. Kandrex does not guarantee compatibility with any specific website, service, or platform. Compatibility depends on the policies of each third-party service and may change without notice.

## 4. Enforcement

 We may monitor usage patterns and investigate potential violations of this Policy. Penalties may include warnings, service suspension, or permanent termination of the account. Where required by law, we may cooperate with telecommunications providers, payment processors, and law enforcement or regulatory authorities.

## 5. Appeals

 If you believe your account was suspended or terminated in error, you may contact us to request a review. We will evaluate appeals on a case-by-case basis and respond with our findings.

## 6. Reporting Abuse

 To report a violation, contact us at

[contact@kandrex.com](mailto:contact@kandrex.com) [See our SMS Opt-In / Opt-Out Policy](https://kandrex.com/sms-compliance)